All goods sold are not refundable or exchangeable.
We will ensure that all items are packed safely and in good condition before delivery.
If there is problem with item(s) you receive, please contact us for exchange as per policy written below.
3 calendar days to return item from the date you received. This policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been damaged or broken by the customer.
Please request for return by emailing us at firstname.lastname@example.org and include the following details in the email:
Order no. :
Invoice no. :
Contact no. :
Product to return :
Faulty reason with photo :
If you received damaged item, return postage will be borne by you; and imowatch.com will bear the re-delivery postage.
Item can be only replace with the same product.
Please send us an email if you do not receive your items within 1 week from the date we post out.
Warranty Period : 1 Year
Warranty Type : International Manufacturer Warranty
This warranty does not cover the watch case, strap, glass, bezel, crown, dial, battery, and packaging, any damage resulting from improper care, accidents or normal wear and tear.
Guarantee is void if the watch has been repaired/serviced by anyone other than ourselves or damaged by abuse or by accident.